Wii lens cleaner
You may remember hearing that some Japanese owners of Super Smash Brothers Brawl for Wii had problems playing their discs? Well Nintendo quickly got on the case and diagnosed the problem as a build up of dust and/ or tobacco dirt on the drive lens, thus causing dual layer read problems.
Sadly we’re now hearing stories that the same thing is now happening to American owners of Super Smash Bros Brawl. The good news is that Nintendo are ready and waiting to clean everybody’s Wii lens for free (even coughing up the postage money) if they encounter this issue.
Being the stereotypical chain smoking British chimney sweep that I am, I’m naturally a bit worried that the same thing might happen to me when the game finally gets released over here in Europe.
Seriously folks, try and keep your Wii in a clean, dust and smoke free environment if you possibly can. Whatever you do though, don’t try and clean the Wii lens yourself, it’s a delicate piece of equipment and you wouldn’t want to break it now would you?
Related: Super Smash Bros Brawl sales figures, Super Smash Bros Brawl features
Tags: Wii lens cleaner, Super Smash Bros Brawl, Super Smash Brothers Brawl, Wii, gaming






March 11th, 2008 at 2:03 am
Here’s the thing. I had this exact problem and I solved it by blowing in my Wii like I used to on the old Nintendo cartridges. I tried blowing for a few seconds but it didn’t work. I had to blow for 10 straight minutes. I was really huffing and puffing, but it worked!
YAY and SSBB is soooooo GOOD. Also the old Konami code works ;)
March 12th, 2008 at 7:45 pm
I don’t think I’d have the stamina to blow for 10 straight minutes.
March 15th, 2008 at 4:39 pm
I am using a fan to hopefully blow away the dust!
Fingers crossed SSBB will start working
March 22nd, 2008 at 9:42 am
’didja play smash bros too much?’
’didja throw it in disgust during the sixth hour of the Subspace Emissary single player nonsense?’
’are you rippin’ three foot tubes?’
The answer is yes and no my friends. But the clear and solid answer is that Nintendo has made my Wii dysfunctional in order to protect itself from piracy!
How?
PROLOGUE
Nintendo claims that dust and smoke may affect the laser lens in the Wii, especially when reading a dual-layer disc like Super Smash Bros. Brawl. Nintendo has offered to clean the lenses for free, even offering free fedex shipping.
1. I purcahsed my Wii on day one of it’s US release. I have never had a disc read error or really any error for that matter with my Wii. This involves pulling three foot tubes, shotgunning the Wii for good measure, and the usual tomfoolery that accompanies a beersoaked 23 year old cursing at a level 1900 Tatsumya returning every *****power serve.
2. Like every other person who gives two ****s about Nintendo, Wii, or less specifically games, I purchased Super Smash Bros. Brawl (SSBB) on the morning of its release.
3. Upon popping the disc in, the Wii demanded a system update before I played the game. Like every other person who gives two ****about Wii, my Wii is wirelessly connected to the internet. I do not believe this system update was presented as ’optional,’ therefore I updated.
4. Some eighty plus hours of gameplay later, almost exclusively with SSBB, the Wii stops reading ALL discs. Now, don’t get me wrong, there was a significant amount of tube-pulling going on during the relatively-nonstop free-for-all four-player action, but I became curious as to how one game or one dirty lens would affect ALL discs.
5. Like any other ******addict, I tried everything in my power to get the ****er to work. Nothing worked.
6. I called Nintendo, and without question and with great haste, they facillitated a guaranteed one work-week return, providing i send both my Wii and my copy of SSBB.
7. A trip to Fedex later, the Wii is shipped for free to Redmond, Washington, is received and is scheduled to be returned within 5 business days. Hasty, right?
So where’s the conspiracy?
Step by step:
If Nintendo is simply cleaning the dirty lenses, what prevents them from becoming dirty again? To my knowledge, cleaning does not imply a re-routing of the ventilation system. Therefore, I ponder: will my Wii need a lens-cleaning every 3000 hours? Will they make a home-version of their very high-tech cleaning instruments? After all, no home-based consumer cleaning instrument is recommended or even viable for the ’cleaning’ of the lens.
Next, there are a significant amount of modded Wiis floating around. In Denver alone, there are quite a few on Craigslist. For those that ain’t in the know, ’modded Wiis’ means that their components have been altered to allow the playing of imported discs (bypassing regional coding) in addition to DVDs and ’back-ups’ (pirated copies) of games.
I theorize that if someone is so passionate to modify their Wii, they would also be savvy enough to connect it to the internet, and in turn, be passionate enough to purchase (and subsequently pirate) a copy (legitimate or illegitamate) of SSBB. This isn’t so hard to imagine, as the entire world knows that SSBB is the fastest selling game in Nintendo’s epic history. I also speculate that the majority of modded Wiis would have been purchased some time closer to the Wii’s intial launch, as the modders tend to be the ’wait-in-line’ sort of folk, bringing a buddy, buying two, selling one on ebay, etc.
So, people get the game and the system update, play the game, and suddenly, some of the Wiis (mostly first-generation, according to bloggers) develop disc-read errors.
No biggie some say, as Nintendo is ’fixing’ this for free, in less that a week’s turn around. Some say that the issue is not the lens, but really a bad drive altogether. To this I inquire as to what sort of support system Nintendo has, in that they cannot produce enough Wiis to meet demand, yet they can replace hundreds of drives in less than a week?
The plot thickens. Why does Nintendo need my copy of the game to clean the lens, or even, at worse, replace the drive? Are they gonna buff out one layer of the dual-layer disc? I don’t think so.
Obviously, anyone with a legal copy of SSBB and an unmodded Wii will ship them for free to Nintendo, wait a nail-biting week, and get their Wii back, data and all ’fixed.’ So what happens to the modded Wiis or pirated copies that get the disc-read error?
Bam! Nintendo killed them, with a controlled distribution of a kill-switch in the form of a system update. If Nintendo knows how many Wiis are connected to the internet, and that almost everyone will purchase SSBB, it would be quite simple to randomly distribute a kill-switch to a controlled number of Wiis. Anyone who doesn’t ship it back can now be assumed to be in possession of some sort of piracy, albeit rendered useless with disc-read errors.
So if x percent of Wii owners get an error and y percent of those owners don’t return the Wii, Nintendo now has a good idea that they killed z percent of total piracy and that there are y pirates for every x of Wii owners.
I have to go pull another tube and wait for the Fedex guy.
March 24th, 2008 at 5:56 pm
Did you guys ever hear of canned air?
March 29th, 2008 at 1:48 am
canned air doesn’t work. i literally JUST tried it. that was a waste of 6 bucks -_-
April 8th, 2008 at 2:45 am
Man…
You guys have no idea what is like being me…
Cuz you all can just ship it to Nintendo and wait a week… and for free…
And about that fancy wiiremote jacket… they also send it for free…
But how about people outside the USA, JAPAN and CANADA…
Like Brasil in my case…
I’ve heard that a few people manage to get those jackets… but not more than 10 people… that’s for sure…
But worst of all… nintendo don’t give a Sh;t about us… the 3° world country…
there is that Latamel that is a nintendo oficial representative in latin america… but those guys don’t even have a email, nor phone number on their site… (if you can call it a web site…)
So, I’m here with my brand new SSBB copy trying to send emails for those ghosts…
and then i do get a answer… that says kinda:
“We are not nintendo. we will not pay for your wii fixing.
but if you wan’t you can call AGS (a games-fixing store).”
And guess what… i will have to pay a lot for the fixing…
luck for me the only store that nintendo and latamel is near my house… in Sao Paulo…
How about who live in other states??? (well… it seems that both nintendo and latamel don’t care about them…)
and that’s it folks…
I will now try to get my wii fixed… even if I got to pay some gold coins for it…
(sorry for my lame writting… it’s a little hard to focus when you ‘re in a situation like this…)
OHHHHH
and i’ve tried to use a reverse pocket dust sucker in my wii… but it didn’t work out…
but it was sure fun…
April 8th, 2008 at 6:10 pm
Well it’s an interesting theory about Nintendo making a kill switch. If so, it’s pretty clever. Nintendo have a right to protect their copyrights, if pirates want to pirate, then they run the risk of bricking their console.
—
Sorry to hear about your problem in Brazil. is the game officially out in Brazil or did you import? If you imported I can see the reluctance from Nintendo to help you, in their eyes, you shouldn’t have the game yet and don’t qualify for free fixing. I suppose you could try a CD lens cleaner disc from eBay.
April 11th, 2008 at 2:53 am
I have the same problem not one of my games is able to be read. Where do i have to send it? Can someone email me back? dizdik69u@gmail.com
April 13th, 2008 at 10:21 am
You go to your region Nintendo site and follow the links.
Here is the usa one for example
http://www.nintendo.com/consumer/systems/wii/en_na/ts/gameSSBB.jsp
April 19th, 2008 at 10:58 am
I totally agree with marcelo!!! I live in Singapore and saved like 80 bucks (sing dollar) to get the game. When i finally bought it, it didn’t work!!!
I tried everything i could do!!! Nothing worked.
SIGH~.. i guess this is sorta my fault cuz i didn’t play the wii for like 3 months….T.T…
Oh well….i’m gonna keep blowing air into the cursed machine and pray for a miracle.
April 23rd, 2008 at 4:36 pm
I’m pretty sure the Euro delay is so that the Nintendo Service Centers can be upgraded to cope with the demand for ‘Wii Lens Cleaning’. I suppose if Nintendo were to compress the data to fit on a single layer or ship the euro game on two discs it would probably negate the likely nightmare for us if our Wii’s need cleaning.
May 4th, 2008 at 12:41 am
j-mun has such a mindblowing point. i can totally see that happening. my wii stopped reading all discs too after like what? a month of playing super smash bros brawl. it just stopped working one morning and stopped reading all my discs. i should mention i didn’t mod my wii and so all my games are legit copies. i own wii sports, zelda, cooking mama and ssbb. zelda and ssbb won’t run at all (unable to read disc error). cooking mama and wii sports seems to work at very rare chances. if i noticed anything from ejecting the disc millions of times and listening to the drive run, i noticed that ssbb disc won’t even spin when you put in the disc. this sucks ass cause i’m on vacation right now and am currently out of canada (where i live). i don’t mind the whole ‘cleaning up the lens’ process for free, but really sucks i can’t fix my wii until i go back to canada which will be at the end of summer. it’s weird how ssbb can mess up my system so badly. just all of the sudden. i don’t even smoke and i always tried my best to keep my wii dust free. i played my wii often enough so it doesn’t catch dust. but seriously, what kind of game console needs to be consistantly played so it doesn’t stop working because of some dust? i’m very doubtful this whole ordeal is even because of dust. i’ve read up on the whole POT adjusting procedure to increase the lens reading capabilities. i mean sure i can give it a try, but im very doubtful on doing so since opening up my wii can seem suspicious to nintendo when i finally send it in after summer.it sucks i have to wait till end of summer and i’m just trying to find a way to fix this myself but i’m very much lost.
overall i’m very disappointed with my wii. lol. at this point i wish i bought some other console.
May 5th, 2008 at 8:00 pm
I am a Zelda fan and I tour apart my Wii and tried fix it that way.and it never worked. NINTENDO SHOULD HAVE A DISK TO SELL TO CLEAN THE LENS.
DO YOU AGREE?
May 5th, 2008 at 10:44 pm
yeah i heard there was one in japan that specifically targetted people that couldn’t play brawl. i bought a dvd cleaner myself and tried it out. now all my games work except for brawl. dirty lens? perhaps.
May 11th, 2008 at 11:55 am
Interesting.
June 3rd, 2008 at 2:32 am
Funny that I should have this error. I do have a wiikey and so it will cost to repair, I will prob have to de-solder it before shipping this **** off :P
Why did I get a wiikey? It was $200 to buy a dvd player or $30 for a wiikey to play dvds on my wii. I do not believe in pirating games, terrible! I thought that getting a dvd player out of the thing would be cool and soldering is SOOOO MUCH FUN!!!!!!!!!!!
So I do not feel bad about getting the chip, and its not illegal to own one, and I love that I can watch movies in my room now!! The fact that they have to “clean” the lens is fishy at best.
update before clicking submit:
And the funniest thing is the theory of the pirating stopping is correct!
here is what WIIKEY has to say (short version):
WiiKey Update 1.9s
This is a cumulative update for wiikey, fixing a few bugs and adding some new features.
Bugs fixed
———–
- Issue with ORIGINAL Super Smash Bros Brawl discs not working fixed
- It should now not be possible to render the chip inoperable by using patched config discs
so it seems that it was directed TOWARDS the illegal people, but the symptoms got mixed up with people that did nothing. Of course, if the truth got out that Nintendo did this, they would have been sued so badly!
So in my case (I only had trouble with SSBB) After I update it should work. I will update to you guys to relay how everything goes, if the issue is fixed for me, we will all see the truth!
June 3rd, 2008 at 3:04 am
YES YES YES!!!! Seems us chip owners are in LUCK!!!! The fix was easy, after the update my Brawl game worked instantly!!!!! This was definitely an attack from Nintendo! I am so glad I still get to watch movies in my room!
So for the people that DO NOT own chips, seems you were the small % that some how got the virus in your system, even without the chip. Nintendo should keep the hacking to the professional losers instead of ruining average folks lives!
Nintendo must give you a different updated firmware as the “cleaner of the reader” And thats why they can mass fix this issue. What idiots!!!!! I hope this virus they implanted in some new update will be revealed to the world!
I give Nintendo Props for stupidity! You really outdid Microsoft!
June 4th, 2008 at 2:25 pm
If this was the case, then I think they would’ve fixed the problem in between the Japan and American release.
June 6th, 2008 at 1:50 am
so does this lens cleaner work at all?
June 10th, 2008 at 4:58 am
so far all I know is that compressed air and dvd lense cleaners dont work, and nintendo cheated my friend out of the free deal because his problem wasn’t brawl related, however unlikely that is
June 30th, 2008 at 3:50 pm
i brought SSBB on friday i just could not wait to play on it i put it in comes up with unable to read disk this made me mad what NINTENDO should of done is to supply somthing that cleans the console i have just wasted £37 on a game that i can not get working if i send it to nintendo then there is a risk of it getting it lost in the post if i open the wii up and rubbing alchol on the laser
theres a risk of it breaking i do not want to be getting my money back as SSBB is truely brilliant game ive cleaned every surface on my wii ive been blowing in it for 10 mins that nearly killed me still doesnt work ive yousd a hover to clean it lol that didnt work the only over choices i can now use is canned air or wii lens cleaner i appreciate any other people who can give me relavent info on to fix SSBB
June 30th, 2008 at 3:53 pm
thankyou very much please tell me the name of the disc to clean the wii
July 1st, 2008 at 2:36 pm
I’m having more or less the same problem, with the difference that my Brawl used to work…
Here is the issue: I have a wiikey, and Brawl worked after I updated the wiikey to the newest firmware. I stopped playing with the wii just fine for a month or so and when I came back, brawl started to show the “unable to read disc” error. All the other discs, both originals and backups work fine, including a double-layer backup of brawl… any ideas?
July 3rd, 2008 at 11:01 pm
The only way to clean the lens is for the Wii to be opened up.
I’m pretty sure if you’re sending it back to Nintendo they send you a courier label, which means it’s insured. So copy your data to an SD card and if it gets lost they’ll send you a brand new Wii, which probably will have a clean lens anyway.
Regarding the Wii Key and backup discs, as they’re not really legal I dont’ think we should mention them too much, suffice to say it sounds like the optical media on the backup disc you mention is probably of higher quality than that of the disc Nintendo themselves used - the better quality the disc, the better chance of it being read through a dirty lens.
July 8th, 2008 at 1:02 pm
My SSBB works fine, but my Zelda stopped working. I had it professionally buffed out thinking it was a scratch issue. It still did not work. I purchased a new/used disc from ebay and that one did not work either. Why only Zelda? I probably have 20 games, and they all work fine, including SSBB! I bought the CD/DVD lens cleaner, but it is not recognized by Wii. I really would like to handle this issue at home, and not send it to Nintendo. Any suggestions?
July 13th, 2008 at 12:50 pm
Update. The original Zelda disc did not work on a friend’s Wii, and the new disc did for a while. It ended up glitching about 30 minutes into the game. I used the “car wax” disc buffing system on it, and got it working at home. So, I can only assume that it was bad luck with the game disc and not a dirty laser lens.
July 16th, 2008 at 1:35 pm
well ive been reading…i unlocked everyone on brawl and then it started to give me that error for every game even game cube games…i got a cd cleaner it didnt work because it thought it was a dvd and wouldnt run the disk…i mean i smoke alot maybe thats why it messed up and i got my wii the 2nd week it came out, but the theory on locking them….makes sense
July 17th, 2008 at 6:26 am
Has anyone gotten to the bottom of this yet? Has anyone checked the revision of their drive before and after it was sent off? I’m thinking that they’re swapping older, more easily modded drives with newer, trickier to mod drives.
I don’t know how their manufacturing processes works, but I wonder if they had multiple suppliers for lasers and some weren’t actually able to focus on a second layer.
August 8th, 2008 at 4:33 pm
Thres no dust or smoke issue, I had the problem with the SSBB, and a friend just bought a day ago his Wii, and I told him about this problem, and he tried to play it, and it didnt worked (Wii boughted 2 days ago!!!! WTF!!!)….. And, as someone says, Im in the third world, and I will try to get it fixed cause its warranty is still valid, but being in Mexico, wish me luck…..
Is that true that with the Wiikey and its last update SSBB works??
See ya!!
August 15th, 2008 at 1:59 pm
Update - My UK launch Wii had no lens problem - game has worked fine for three days with no errors. (smoke free but not dust free home).
Some people are saying on the web that the Wii being layed horizontally out of it’s vertical stand yields better results.
I personally would’ve thought Nintendo could have perhaps looked at better compression routines rather than go onto dual layers if this problem exists.